RTO India — Learner License online exam password not received

Address:

RTO , Barasat , North 24 Parganas ,West Bengal

My name is Nazmul Islam Mondal, I have applied for learner license and paid the fees for Online Learner License Test through e-KYC (Aadhar authentication ) . My application number is [protected] and my date of birth is[protected]
I had booked my slot for online learner license test on[protected] but I never received ID and password for online learner license test though I have completed all the criteria .
I raised grievance, compliant id 497492 but till now it is opened and no response .

Now I have booked a new slot for my learner license online exam on[protected] but still no id and password received from RTO .

While I am searching with application number it is showing that, application completed through online no contact service and no need to visit RTO, and on the other hand no password shared .

Please help me to get ID and password so that I can go through the exam .