RTO India — Learner's licence payment

Address:	Mandya, Karnataka
Website:	parivahan.gov.in/parivahan

I have applied for learner's licence in the parivahan website and attempted for the first time and I got failed in first attempt but there are 10 chances.
I thought it's ok and tried to attempt for second time but it says to pay retest fee but it is ok i tried to pay it didn't accept it. Then I went to RTO office but they did not respond to my request.
And they are advising to put a new application and write the test.
The customer care also did not provided me the correct solution.
I request you to resolve my problem please.
Application number-[protected]
Phone number-[protected]
Name-Mandya