RTO India — Learning License Approval Pending at RTO Office.

Hello,

I applied for learning license using online facility with option for without visiting RTO office.

I gave the online test and passed. However, I got message post test that the license approval is pending at RTO office due to some already existing records. I have never applied for license before so how record already exists?
It says to visit RTO office. Then what is the point of all these online facilities when you have to visit RTO office anyways.

Following are the details of the application.

Name: Nitin
Application Number:[protected]
Application Date:[protected]
Learning Test Date:[protected]
RTO Office: Zonal Office, North Zone, Mall Road Delhi Phone:23819191

Thanks & Regards,

Nitin