RTO India — Misbehave of rto

Sir today I went to Janakpuri RTO for my learning licence test and there I had a problem that I was having all the documents and I was about to give the test just after 2 minutes but I'd forgotten my birth certificate at home so I am sorry for this mistake but I tried to convince her many times our wait for 15 minutes I will bring my but is it from my home I will be remembered certificate from my home but they did not listen y and said that we are not an Empty person

This is not fine, . You should increase rto timing from 9to 5pm but it is only 9 to 1p.m