RTO India — Not processing learners' license application

I had applied for a learners' liscence about 2 months ago but my request has still not been processed. the application number is [protected].

Also i would like to mention here that I already had a learner's licence which expired during the first lockdown, and i wasnt aware of the learner's licence renewal services which cost Rs. 150 so I applied for lerner's licence and AEDL all over again which costed me Rs 950, so how can I get a refund of Rs 800 additional that I paid.