RTO India — Pending status of learning license

Myself Shreya Suhas Bhagat.
Application no.[protected]

I have passed the learning license test online on[protected] still its showing pending status.

When we contacted help desk they said visit to rto office-Kalyan, Maharashtra.
We visited the rto office personally.
They said contact help desk and they will give some solution.So that we don’t have to pay again.In rto we have only process of applying again by paying the same amount freshly and do it at rto office without Aadhar but if you want to get solution in this application only help desk will help you in these we can’t, they said.

Kindly look into this matter.