RTO India — poor service

Address:

641027

Hi,

I have created the application [protected] for replacement of driving licence. As per the appointment i went to rto by 10am (1 hour early) on 11 nov 2019. It was communicated to me by officer (At counter b2) that officer who handle this request is on leave for half a day. And asked me to come around 2pm so that she will come to office by that time. I waited in the office for 5 hours and went again at sharp 2pm. They asked for documents and i had all the documents needed. The officer (In b4 counter) told that it is late and they take this request only in morning hours. They asked me to cancel this request and take appointment for tomorrow.

In online i saw the slot till 3pm. So if i could taken the appointment at 3 pm. They would do the same by asking to come next since request will be handled only in morning?

I have taken leave and came for this. Nothing happened and wasted my time. I already lost 1day allowance who will give that? They want to waste one more day as well.

By online information i thought government started new idea to simplify government process and wait time. But sad truth government office is still the same. I have no hope that it will change in near future.

Please take action if possible to help citizens and tax payers.

Please help me to get back my fee paid of rs 315 and process for the same.

Regards,
Santhosh