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RTO India — rc smart card not received yet

Address:RTO SIWAN NEAR KACHARI, Siwan, Bihar, 841226

I have applied for the transfer of ownership of br29y7308 from abhishek kumar shriwastwa to akriti anni. But i have not received the rc yet. Status of rc is dispatched on 9 apr 2019. But while tracking the consignment it is saying no such consignment id found. Also it is not in the post office. Please guide how i will get my rc or else issue a duplicate rc smart card.
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