RTO India — Regarding fraud bus service in Delhi

Bus No.: MH 40 Y 6997

Yesterday, i was going from delhi to muzaffarpur for which hen i reached the bus stand. The "Dalals" came to us & offered Volvo A/C bus with sleeper & took advance payment of Rs. 4500 for three peoples.

When we came to bus
1. Bus is not of Volvo. Its custom made. When we asked for refund they asked to go this dalal or that dalal & the one whom we paid money left the place before we reach to him.

2. Whole bus was sleeper & seating arrangement is like. 2 peoples on 1 person sleeper chamber. & 8 peoples on 4 persons sleeper chamber.

3. Driver/Conductor not responding when asked to switch on A/C. We traveled approx. 900 kms without A/C for which i paid money.

4. The bus was not on time & when asked when will we reach to destination, "Aeroplane me nahi baithe ho" they replied.

Also, the price of seats are not fixed.
When i asked to different passengers,
They took between Rs.[protected] fro different peoples for one seat.

I request to take action against these type of bus services & specifically "dalals" who do fraud by telling lies & taking money.
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