RTO India — regarding rc & hypothecation letter

Address: Hampanakatta, mangalore, Dakshina Kannada, Karnataka, 575001

I have cleared my car loan & given loan clearance or hypothecation letter to rto 3 months back. Also i visited rto, 3 times to collect my rc but rto staff says, process is completed, but file & my rc is missing. Such a careless workers in mangalorr rto & they are wasting our times when we visit rto. No systematic procedures, rude behaviour. Plz setup online website this, instead of visiting or waiting rto office staffs everytime for our own documents. This is really frustrating.