RTO India — regarding wrong information given by the rto office employee for license renewal

Address:

Dwarka sector 21, New Delhi, Delhi, 110077

I visited the dwarka sector 10 rto office for renewal of my driving license today, 12th september 2019 at around 11.30 am. I went to counter no.7, meant for females. On enquiring from the lady manning the counter, i was informed by her that renewal is not done there and is only possible online.
On return home, i logged into "delhi transport deptt" site and searched for license renewal. It showed step by step method regarding documents required, form 9 to be filled and to go to the nearest rto office. There was no option for filling the form online. Then i called 24×7 helpline number [protected] and was advised to visit the nearest zonal rto office with form 9, 1 and 1a, original license and other documents for submission. I was also informed that these forms are available there only.
From the above, it is evident that i was misguided by the official at dwarka sector 10 rto office. This is for your kind information and urgent necessary actions please.