RTO India — Rejecting Learner License

Address: RTO Mathura, Uttar Pradesh

I have applied for LL on 22/10/2024 online through parivahan portal but very next day they have rejected my application by saying that I have violated rules during online test. But it was their website who went temporarily unavailable even after my internet is on and having good connection. In second time, I have passed all the verifications, my internet was working fine, my camera was on throughout the test and I was the only one in the room. Then, how could I violated the rules of conduct?