RTO India — Rto India rc smart card pending dispatch

I have applied for the RC transfer request of my Scotty DL10SR6882. My application was approved on 08th July'21, but still, I have not received the updated RC. The status is showing "smart card pending[protected] by user RAJESH" & "dispatch pending against appl no DL210621X1141744" for 1 month. I have contacted Vahan portal services & they say "you have to contact the office".I have also tried to call the RTO office, Rajouri Garden but no one is picking the phone.