RTO India — RTO Officer not in the office

Address:

RTO office Manipal, Udupi district.

On actual working hours, RTO officer not in the office. Office staff says RTO went for meeting and he will be coming late.
People waiting from 10am and i am also waiting now in Udupi District RTO office in Manipal.
Why there is no respect for office time and also no respect for the valuable time belongs to the public.

Thank you
Dev