RTO India — still not getting my learner

Address:

Ongc battala, Vivekanandapally, sonarpur, Kolkata, 700150

I have given my learner license test on 18 th of july, 2019. It's been more than a week still i am not getting my learner. I tried to call the vahan sarathi helpline many times. They asked me to contact my rto. When i contacted the rto they simply told me that they have nothing to do from their end. Nobody is clearly telling me what the exact matter is! Please help.
My app no: [protected] dob:[protected]