RTO India — still not received tax invoice copy

Address:

Mumbai City, Maharashtra, 400019

I am neeta g gije, i have to inform you that my vehicle maruti suzuki wagor mh01cp2453. I have transfer this vehicle from private vehicle to tourist vehicle and i apply this on 12.08.2017 and check my vehicle with rto 01 on 14.08.2017 and my all papers are cleared but still date from the rto i am not received transfer papers, and i have went rto on 19.09.2017 and ask the concern person what is reason of the delay he told me this is software issue and we have mailed to delhi for regarding same issue.
Kindly look on this matter on priority, rto concern person not give proper response to me.
Kindly do the needful.