RTO India — struggling to renew my license - rto chennai north west

My license got expired and i went to the rto chennai north west from where i originally got the license. They checked enrolled my license in to the back log and asked me to register for services online using the license number other than that they did not guide me about all these jurisdiction.

I registered for a license renewal service from the site parivahan.in as instructed by rto chennai north west. After payment for the services and i got the appointment slot on 10 july 2019. I reached the rto north west on the same day and after waiting for more than an hour i was told that the renewal has to be done in another rto which is rto north as my pin code in my address is 600099. This was the same pin code which was used when i got the driving license 20 years back. There is no change in my address.

Now there is no way i can modify the application. I have to cancel this registered application in parivahan.in but i have paid rs 500 for the services which this rto could not provide. Is there an option to use this payment receipt when i re-register a service? If not the amount be refunded to my account.