Rto — Not provided refund

My driving license application number is 13484022, my learning license was supposed to expire on[protected], i filled my form for Driving license on[protected] and made payment in afternoon, but due to technical issue on sarthi website i was unable to book the slot, i contacted customer service they told me to wait and try again i kept trying but was unable to select slot, today my Learning license has expired and when i contacted customer care they told they cant do anything it was website problem and didn't refund my moneyback.
i have attached receipt of my payment .
please extend my Learning license or provide my refund of rs 1000 which i have paid.