Rto — online application - not able to proceed with ll

We have submitted online ll application for my daughter who is 17 years old.
Online system allows person with 17 years old to apply for motor cycle without gear (Non transport). So we applied for license, submitted all required documents online and system asked to submit parent consent form because of not completing 18 years and we submitted that as well.
And we booked the ll test appointment for 20-8-19. And yesterday we went to rto office jayanagar bangalore and paid fee rs.200. Then during document verification the officer rejected the application saying age should be 18 years.
For this my daughter doing +2 have taken half day leave. But this is waste of time and money.
Online system allows us to submit ll application for person completed 17 years. But the officer in the rto office is not accepting this during document verification.
Current status of the application is ‘application is under processing at rto level.’ - scrutiny - (Document verification).