Runwal Gardens — booking cancellation refund

Address:

Dombivili

I had booked flat on 28.10.2019. We met your sales person and gaurav, hariom mishra of channel partner. We were informed if we cancel the booking due to finance not approved we will get our booking amount refund. We tried almost all the banks as guided by runwal team for home loan, but loan was not sanctioned. They asked to send the mail to ms usha ghadge for refund, we sent the mail for refund on 23.12.2019 we use to call ms sofia victor and ms usha ghadge from customer care department for the status of refund and they use to revert we had forwarded the mail to management this continue for nearly 4 months now when we asked for refund they are saying we will not get the refund. It was clearly stated to sales person and gaurav, hariom mishra of channel partner at the time of booking itself that if the finance is not approved in any case we want refund and they agreed for the same only after that we made booking amount payment. Please look into this matter it is our hard earn money.