Rupeeredee — Cibil clearance

I have a loan from clix capital finance private limited through Rupeeredee and I have paid all loan amount after discount provided by Rupeeredee executive...but they settle my loan after written off amount of rupees 3000/- which was provided as discount when I pay loan amount...but they settle my loan account in cibil score .mand I mailed many time clix capital and Rupeeredee for cibil clearnace but no response from them and now last time Rupeeredee executive told me for pay 3000 to normal close my loan account and I agree for that for my cibil clearance but...no response from Rupeeredee.