Saajawat — Product was ordered on 9th Aug. Still not delivered

Address: West Nabhanagar, Sarani, Birati, Kolkatta 700051

Website: www.saajawat.com

I had placed an order for Wall Decor with Saajawat e-commerce company on 9th Aug by paying the full amount Rs. 4000+ in advance, the order number is SW2197. It has been 45 days since I have placed an order and I have been sending emails whatsapp messages; they are not confirming me the delivery date or even they can deliver the product or not.
2-3 days ago, they said the product is shipped but when I checked the tracking number, it is not even picked up by the courier company. When I checked today, they are saying because of climate condition courier guy has not picked the product.

I can share all the communication I had with them to this forum.

Please do the needful at the earliest.

Thank you.