Sabarmati Gas Limited — Clarification on units charged with Rebate/Adjustments Unit (Customer ID[protected]

Address:	Plot No. 907, Sector - 21, Gandhinagar - 382 021.
Website:	www.sabarmatigas.in/contact.html

Respected Team,

We had applied for Gas Connection via Application No.324096 on 10th Jan 2022 and we have attached the receipt of the same for your further reference (Annexure A). On 17th of Mar 2022 only meter was installed (Annexure E & Annexure F) and by the end of Mar’22 final work was completed related to the Gas Pipe Line and the line was ready to use after Mar 2022.

After the complete installation of the Gas Pipeline our all members of the family moved to our uncle’s home on the occasion of Ramzan festival.

We have received the message from Sabarmati Gas Ltd stating our bill is due with the amount of Rs.270.80/- on 09/06 /2022 (Annexure D). So we did an inquiry at the office of the Sabarmati Gas Ltd situated at Sidhpur with the question that we have not used any single unit than why we have been charged? So we have received the reply stating we have to pay minimum rental even if we do not use any single unit.

So we have paid the bill generated against Meter No.[protected] on 15th Jun 2022 with the bill date from 15th Feb 2022 to 1st Jun 2022 which is clearly mentioned in the receipt which we have attached herewith (Annexure B & Annexure C).

We moved back from our uncle’s home on 15th Jun 2022 and on 21st Jun 2022, we observed that the meter is not working so we logged the complaint for the same.

The concerned department changed our meter on the very same day and issued the new meter with the Meter No.[protected] (Annexure H & Annexure I). Till here everything was fine but our question with the concern arises when we received the next bill for the month of 2nd Jun 2022 to 1st Aug 2022 with the total 61.99 units consumed (Annexure G).

Note: We actually used 20.108 units and 41.884 units mentioned with the remarks Rebate/Adjustments Unit.

Upon receiving the bill with the 61.99 units consumed we called on [protected] to the office of Sabarmati Gas Ltd situated at Sidhpur but we have not received clarification on our question and just asked us to pay the bill.

So with the dissatisfactory reply from the office of Sabarmati Gas Limited, Sidhpur we called on toll free number [protected] on 22nd Aug 2022, so after listening to our complete concern they logged the complaint viz. Complaint No.[protected] and updated that after 4 to 5 days our query will be answered but we have yet not received any reply. On 28th Aug 2022 we again did follow up with the provided complaint number with the customer care but we have not received any update on the same.

Now our questions with concern are to you:

1) We have paid all dues till 1st Jun 2022 and no due was pending

2) How 41.884 units were added with the remarks Rebate/Adjustments Unit?

We are expecting your quick reply with the solution to our above mentioned question and you can reach us at [protected] for any clarification or communication.

Thanks & Regards
Kurban Husain
+91 [protected]