Sabarmati Gas — Please bring our connection down from the first floor

Address:

51-A Santosh Nagar Society. M n college road visnagar 384315

My customer ID:[protected].
I came to Visnagar Sabarmati Gas Office to pay in person to bring the connection upstairs. No one has come for the connection even though it has been (six months). Since last (six months) I have been paying unpaid bills. Also stated in the customer care center. However, nothing worked. So now you suggest any advice.