Safari — Manufacturing defect in warranty

Address:B 84, mandir side birlapur, birlapur, distt – south 24 paraganas, state – westbengal, india
Website:www.safaribags.com

Jaihind sir, i was purchased a Duffle bag of safari on 07 Nov 17 (Under 5 years warranty). The bag has torn from chain up/down side where the company claim the additional reinforcement is given. I raised the complaint no-SR 063606 10 NOV 2020 for replacement. 10 days before I had registered the complaint But they didn't take any action. I lost trust in safari bags. This is merely a harassment to the customer. Please do the needful to get replace my bag. i am attaching images and invoice of duffle bag. still now my complaint did not resolved.
My contact number is [protected], [protected]
My address is – B 84, Mandir side, birlapur, distt – south 24 paraganas, state – westbengal, india
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Nov 19, 2020
Updated by maneetu143
still now my complaint did not resolved
Nov 19, 2020
Updated by maneetu143
invoice of safari duffle bag
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    B 84, mandir side birlapur, birlapur, distt – south 24 paraganas, state – westbengal, india
    India
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