Safari Complaints & Reviews

Subject: Complaint Regarding Trolley Bag Lock Not Opening

Message:

Dear [Large Trolly beg)

I recently purchased a trolley bag from Vishal mega mart Bhopal. Purchase Date: [15.12.2024], Invoice No.: HY[protected]]).
Unfortunately, the lock of the bag is not opening despite multiple attempts. I have tried using the default and known combination, but the lock appears to be jammed or malfunctioning. As a result, I am unable to access my Important belongings, which is causing a lot of inconvenience.

Kindly look into this matter at the earliest and advise on the next steps. I would appreciate it if you could provide a quick resolution, whether it be repair, replacement, or service support.

Looking forward to your prompt response.

Thank you,
[Rohit Dwivedi]
[[protected]]
[[protected]@gmail.com]
[Address- J-6 Kailash Nagar Semra Kalan Bhopal]

ALREADY COMPLAINED TICKET NO 24B27942 approved for replacement and dispatched on[protected] not delivered till[protected]. In courier tracking page the item was found to be returned to origin and COURIER CUSTOMER CARE PERSONNEL TOLD THE ORDER WAS CANCELLED BY his CLIENT AND ON CONTACTING SAFARI CUSTOMER CARE IT WAS SAID THAT THE ORDER WAS NOT CANCELLED AND I HAVE TO RAISE ANOTHER COMPLAINT AGAINST THE ORIGINAL COMPLAINT 24B27942 again which...

Dear Team / Sir / Mam,

I am facing a defect in a material issue with my product. I had purchased this product for comfort travelling purposes but we faced so many issues while traveling with this product.
ZIP is not properly working and ZIP is installed by safari in the product and safari should take this responsibility to resolve this issue.
now completely zip damaged of bag.
I am attaching again and again the images and video and invoice of the same to safari. but did not resolving the issue.

I raised my complaint 3 times ( Complaint No. - 163559, 166450, 166434 ) regarding this product material problem but the Safari team without any reason They are not solving my problem and closing my complaint,
Safari should take full responsibility and solve my problem.
i raised again with new ticket no. 169352

As Discussed with Mr. Nishatnt ranjan Sir ( [protected] ), he assured me and even he reverted mail on my old complaint to resolve this issue, despite that no one even thought it necessary to reply, neither listening to my problem seriously nor solving.

Plz provide me the mail ID of CEO & MD to raise my voice to higher authority.

My bag is torned up from back side, its stitches are coming out

Saravana Stores — Duplicate Purchase Bill Request
Respected Saravana Store Manager

I have purchased SAFARI TROLLY on
13 Jul 2022 in Annandale Chennai
Amount paid-3790
Reference payment number[protected]
Phone number-[protected]
has 5 years international warranty
My trolly has damaged and it is not working properly and I have to apply for a replacement/repair for that I need a copy of the purchase bill and I have missed the original bill please provide me duplicate bill

I purchase a SAFARI trolley suitcase on Sep'2022 from FLIPKART. The warranty period of said suitcase is 3 year. But before 1 year 1 wheel of said suitcase was not working properly due to misalign. So I complain (Complaint no. 131810) to Safari customer care for rectification the same on 10.07.23. Accordingly they ask some photo of above misalign Wheel and suitcase on 12.07.23. And I provide the same on 13.07.23.
After that they no response. I give 2 remainder mail on 15.07.23 & 19.07.23 but they not response.
In connection with above I want Safari Team will rectify the said suitcase as early as possible.

Ordered a bag on 16th of March, 2023 and received it within four days. However, since I didn't like the product, hence, I created a return request on that very day, that is the 20th of March, 2023. The return was taken within 2 to 3 days but ever since then, I did not receive any update regarding the refund. Even after sending back to back emails, I didn't get any response from their end. I really didn't expect such kind o[censored]nprofessional behaviour from such a reputed company like this.

I have purchased a safari trolley star 75 4W on 16th Jan 2022 in Flipkart.

Received the product and everything is perfect except the expander zip. Unable to unzip the expander zip and it's not working.

I have been following up with safari customer care for one month and the complaint was not resolved yet. Complaint registered on Feb 12th, 2022. Very Worst service.

I need a resolution for this complaint as soon as possible.

Below are the details

Order I'd - OD[protected]
Complaint Number - #SR125094

Hello,

I had purchased Safari trolley from BIG Bazaar Kanpur, but its handle is not functioning properly and stucking during operation.
I had already mailed 02 to 03 times to customer care but no response received till date.
Please rectify or replace the trolley and revert with ticket no. of resolution.
Tried to contact customer care provided no. but same was also not receiving call - [protected]

Jaihind sir, i was purchased a Duffle bag of safari on 07 Nov 17 (Under 5 years warranty). The bag has torn from chain up/down side where the company claim the additional reinforcement is given. I raised the complaint no-SR 063606 10 NOV 2020 for replacement. 10 days before I had registered the complaint But they didn't take any action. I lost trust in safari bags. This is merely a harassment to the customer. Please do the needful to get...

Jaihind sir, i was purchased a Duffle bag of safari on 07 Nov 17 (Under 5 years warranty). The bag has torn from chain up/down side where the company claim the additional reinforcement is given. I raised the complaint no-SR 063606 10 NOV 2020 for replacement. 10 days before I had registered the complaint But they didn't take any action. I lost trust in safari bags. This is merely a harassment to the customer. Please do the needful to get replace my bag. i am attaching images and invoice of duffle bag.
My contact number is [protected], [protected]
My address is – B 84, Mandir side, birlapur, distt – south 24 paraganas, state – westbengal, india

Hi dear sir/madam
My name is IRFAN IDRISHI
I'm working in Safari from last 1 year
MY UAN NO, IS[protected]
I'm facing some issue when i claimed my remaining Pf Balance
I want to request you please check and verify my documents detail and bank details

Reguard...
Irfan Idrishi

I have purchased bag with wheels of safari (From such a reputed brand) and in just 2 years it worn out where as it comes with warantee of 5 years. I have made several complaints but no reply came from their end in past 9 months, i have made several complaints through mail and tried to contact the customer care executives through telephone several times but neither they picked the call nor they have replied to my mails till the date... I didn't expected this kind of serveries from such a reputed brand... Look into the matter and get my bag replaced as soon as possible.

My safari trolley bag model number 37001 is under warranty (5 years) but its upper hanging handle has been broken so please replaced it according to your commitment.
Thanks
Regards
ADITYA BHARTI
C/O - AJAY KUMAR
HOUSE NO - 2G, TOP FLOOR (4TH FLOOR)
CHURCH COMPOUND
SUKHDEV VIHAR
NEAR CHURCH
NEW DELHI
110025
MOBILE NO - [protected]
EMAILED - [protected]@GMAIL.COM

First of all worst product made by safari which does not suit to this reputed company.Though my bag have a 18 months warranty so i claimed for that.Now comes other worst experience of bad customer services from Safari.
1st time -- After claiming for warranty i was asked for my postal address and some documents to send through mail.I did it all they wanted but after that there was no further update
2nd time -- After waiting for further updates from other sides(almost 2 weeks), i re complained regrading the issue with the ticket no.But the again the same issue i.e. they asked again for the postal address and other document for upload.After doing the work from my end I waited for their further reply but again the same result.
3rd time -- Again the same result.though this time i had a call rather then mailing but they just cut the call after asking some detail like my email id and name.
i have the all mail that i get from other end and its reply and no further update..but there is no option for pd[censored]pload..if you need i can provide
contact -- rahulgupta.[protected]@gmail.com

I brought safari laptop 35l bag from jayanagar d-mart on 13th august 2017 - within a 3 month its not working properly so i gave it to them 0n 23rd january -2018

I haven't received the replacement bag or refund money yet, they are not responding well, whenever i call they are telling monday ill give (Its almost 2 months)

Now some 3 weeks their numbers are in switch-off, i don't know whom to contact

March 22, 2011


TATA MOTORS Customer Relations Department

Dear TATA

I own a new Safari. Actually, most of it is new. In two months, I’ve had Problems with A/c Fan, Central Lock, and Battery connector, Power windows because of faulty parts and second-rate engineering and inferior workmanship. Am I exaggerating? I wish I were. The fact is that I’ve had several mechanics and dealers literally laugh at me for buying this Safari. “You should have got it assembled!” they say. I don’t think that’s funny. Do you think it’s funny? I don’t think it’s funny. Mechanics are generally not funny people.

In one month alone I spent over 4000 trying to fix stupid problems on this car, not including some expenses that you paid for! Its disaster to you when you buy a new vehicle with all these things not working the battery problem will leave your vehicle standing on the highway in middle of nowhere and you have to to keep guessing what this new wire must have caused .

. It’s quite remarkable. The only thing that works well is the “check engine” light. It’s on most of the time: bright, yellow and warm. It lights up the whole cabin at night, advertising to passengers what a fine machine I drive.

The dent at the back door the space ...it was a manufacturing defect most of them were mended in two months when my car met with an accident.

The voice from the Stepney or the door on the first drive was disgusting .one buys a new car not to visit workshop or mechanics but to drive.

I myself fitted some thermo cols to stop that noise that means a manufacturing defect again.
In your service canter people says this will be there with every Safari.

Are these reasons enough to replace the two weeks old car with new one …?

Bad Luck of me the car met with an accident it toppled thrice causing severe damage to driver and the body itself.

I thought TATA the Indian brand will understand me and help get my car replaced at reasonable price .though I had a prompted response from your Luck now and Moradabad Dealers and even the insurance guy over Moradabad but since the claim was high the Retinol Office guy came and said since engine is ok it cannot be replace.

But the body will.
Whether my car will be as good as new after replacement?
Hope you guys understand and take up the matter with insurance guys.

Kindly get my vehicle replaced at the earliest. I owe an India and planning to buy a manse too.

IF Trust matters ……………..?

The service is delayed it’s taking much longer time. The safari is parked in dalai service station Moradabad.
Reg num. is UP-32-DM-0757


I look forward to your enthusiastic and prompt response. Since I didn’t get one last time from you ninnies, I’m also sending this letter to a few other people, just to see if they might care more. I’ve got nothing to lose and nothing better to do, since I don’t have a car to get out.

Sincerely,

Krishna Kant Rai.
[protected]