Safexpress — Damaged goods received

Address:

N-105, venghlui, Aizawl, Mizoram 796001

A samsung television was send from Khandwa, Madhya Pradesh to aizawl. the item was recieved today in the evening at aroung 5:30 Pm. upon opening it the LCD screen was damaged. the Tv was send by my father to me without any damage what i expect from safe express is:
- replace the TV with whatever is applicable as per their insurance policy
- if there is no insurance, safe express is to replace the tevevision

my fathers
Name- Rev. Dr. R. Lalbiakmawia (sender)
phone number- [protected]

son name
Lalthazuala (receiver)
ph- [protected]
attachment
1&2 chalan/voucher obtain at khandwa
3. photo of damaged consignment recieved