[Resolved]  Safexpress — Materials found in damage condition

Address:18, Townshend Road, BHowanipore Kolkata

We spoke with your customer care at [protected] several times regarding delivery of my above Consignment vide Way bIll no[protected] dated 19.12.2022 and came to know that the materials reached your Dankuni Office on 23.12.2022 but we are regularly chasing to your customer care and Dankuni Office at [protected] also who only giving time to be delivered within 3/4 days but ultimately came to deliver on 10.01.2023 and insisted to make payment of Rs. 10178 first... we requested to check the materials but you all denied to do so and the same informed to your customer care also who insisted to make payment and accordingly made the payment of Rs. 10178 through account transfer and later seen that the Glass bought is in damage condition only which they know before hand only and deliberately done by forcing us for the payment... Now pls guide us about the proceedings as already incurred 14500 + 10178 = 24678... and incurring loss of non usage of Bus last 6/7 months for that wing Shield Glass. Some days back our representative called Premjit Pal at [protected] and came to know that the glass is in damage condition and later on convinced that its not ours and today when we asked to check the same before hand or can visit Dankuni office for checking the same but refused for the same and only insisted for payment and accordingly payment made. The materials were not accepted by us and called for guidance but no result.
+2 photos
+2 videos
Was this information helpful?
No (0)
Yes (0)
Feb 26, 2023
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2023
Safexpress Customer Care's response
Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon
Verified Support
Jan 24, 2023
Safexpress Customer Care's response
Please help us with your contact details to assist you further
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Safexpress Phone
    +91 11 2678 3281
    Safexpress Address
    Mahipalpur Extension, NH-8, New Delhi, New Delhi, Delhi, India - 110037
    View all Safexpress contact information