Sale- Bazaar — Payment taken but no update on delivery of tv

Hi,
I have order Samsung led smart tv...
On site sale bazaar. I made payment of Rs-11999 by credit card on 11 th Jan 2021.i received message of payment but I am not getting update on delivery ...
Company helpdesk is not picking the phone and has block my no...if I call from new no. They are saying to call in other no, again they start to not pick my phone no.
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