Samay Shatabdi Travels — Regarding staff behavior and AC operation during jounery

Previously also I traveled many times from this bus company samay shatabdi travels but I was happy with the services but this time my journey was on 24 July 2022 from gurugram to kanpur and this journey frustrated me to hell due to staff behavior because they kept on shutting down the AC during the whole joinery while I paid for an AC bus ticket I kept on calling him to switch on the AC then he switch it on for 5 min then shut down for the rest half an hour.These guys thinks customer fool why should we pay extra amount for AC when we have to travel in a non AC bus.By profession I am a lawyer and I know how to deal with such issues .One of the staff members name is Awadesh Shrivastava and the bus no. Was UP78 DT 0999.I will take this case forward and even highlight this thing on social media. They cheat us like we are fools then why should we pay fair for AC when we have to travel in a non AC bus.I hope you people will come out with a positive result as soon as possible otherwise I will file a case against you in consumer forum as well and demand the refund of my ticket amount.