Samsonite India — breakage of samsonite suitcase

Address:

Ernakulam, Kerala, 682017

Dear sir,
When i am travelling from zurich to kochi. After arrival of my house in kochi i notice that my samsonite suitcase broken. This kind of a superior suit cases never broken like this. We are spending lot of money to buy samsonite material for quality. I am a regular coustamer of yours my children and wife using ur suitcases and other stuffs. This is is the first time we arefacing these kind of things. We are trusting u for quality but this was broken while i am travelling we totally upset i am attaching photographs unfortunately i don’t have bill. I[censored] can look this matter and revert me back immediately,
Yours faithfully,
Jacob mathew,
E mail i’[protected]@hotmail.com
Mob-91-[protected]