Samsonite India — Compute black bag purchased from outlet of infiniti mall Goregaon mall

Address:

india, Goregaon west

I am dr Shashikant Prabhudas Kurani
i have purchased computer bag worth more than 22000/- by paying through credit card.
Now since the bag has shown mlot of mutilation and wornedout, i went for returining the bag at same place to same person
the person remembers me taking from him but refused to exchange or get new exchanged without bill or warranty card.
he is possibly Mr Ravi at infiniti mall outlet
please help me
i am senior citizen and have taken the same after lot of saving and now am paralysed without a bag to keep my belongings and computer.
i have returned the same to same shop but without success of exchange
Samsonite is known for its committment to customers. unfortunately outlet person working is not responding in proper tone

please suggest how can you help in replacement of such costly bag
with best regards
Dr Shashikant P. Kurani
VP-Scientific affairs
Themis medicare Limited
Goregaon westmumbai
[protected]