Samsonite India — Laptop backpack m1

Address:	Mumbai City, Maharashtra, 122002
Website:	www.americantourister.in

I brought this product on 02nd Jan 2016. Identification No. 5B3001001 AT MAGNET 53710279 BLUE. Rs 3350.

I have been a avid customer of AT and have been using it since my school days. But first time I have faced this worst experience in terms of quality, even the word poor would would be a least to describe it.

The stitches of the shoulder strap started to came out within 10 days of the purchase. And yet the worst part I did not expect was still on the cards. The stitches of the inner layer of the outermost pocket came out. Alas !!

Now, tell me what about your all Quality Testing icons which are being displayed on the warranty card. All mean crap huh ??
I just want to ask you, if this being instead were to be used by a school kid rather than a corporate usage like me; the bag would not have survived a day I guess.

I'm writing and shall mark this email to the AT South Asia Pvt Ltd seeking clarity on the Quality Check before being imported to India.
Is our currency Rs not worthy enough in comparison to $? Is that what the worst quality of AT signifies.

I simply seek a satisfactory reply stating on all the points which I mentioned and the same product replacement.

I shall await for a response till 5th Feb 2016 and then take the matter further.

Hope at least customer service and grievances would be handled by AT better in comparison to the products that you market & sell in India.

Thanking you in anticipation.