I bought AMERICAN TOURISTER (Samsonite) company's bag. I must say they TURNED TO BE THE WORST AND NEED AN AWARD IN CHEATING AND MISLEADING CONSUMERS.
1. They sold me a bag manufactured 3 yrs ago ( 2019 manufacturing).
2. I purchased the bag just on 16th of JUNE 2022 (just been 20 days now) and haven't used it except twice. The bag has deleveloped a HOLES in multiple places and the paint is gone too.
The so called agents of these companies are absolutely careless, rude towards consumer and IMPORTANT THEY ARE RELUCTANT TO EXCHANGE OR REPLACE THE BAG EVEN ME WITHOUT USING IT even when I have WARRANTY OF 1 YR.
THEY MENTION IT TO BE WORLDWIDE SERVICE, BUT THE 2 SHOPS I WENT TO NEVER EVEN WERE READY TO HEAR THE STORY.
3. They DONOT have a costumer care number ( the one mentioned on their website and the one on warranty card doesn't work). Just given a number for name sake.
4. SELLING ME A 3 YRS OLD BAG WHICH IS USUALLY THE LIFESPAN OF A BAG AND LATER BLAMING THESE DAMAGES ON ME IS ABSOLUTELY RECKLESS, PAINFUL AND IRRITATING!
THIS FRAUD BY THE COMPANY REALLY NEEDS A NICE BEATING FROM THE CONSUMERS.
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