Samsonite India — pure leather office bag on wheel

Address:

110070

We have been buying and using only Samsonite bags since last 30 years and bought a Pure leather office Bag on Wheel from USA in January 2015 for USD 500.
However, it was sparingly used and last week one of the wheels broke. We took it for repair at nearest showroom from Vasnat Kunj, New Delhi. We are expected to pay the repair charges of Rs 1000 which was informed after repair was done. They are insisting for Guarantee card valid for two years which we are unable to find.

A few year ago, the another Samsonite suitcase was repaired free of cost with no questions asked.

I am disheartened that a Brand like Samsonite is troubling an old customers for such a petty matter after trusting and buying this Brand.

The address of repair Centre is as below
Samsonite (American Tourister)
Fecteury Outlet,
844, M.G. Road, Ghitorni
New Delhi -30
Mobile - [protected]