Samsonite India — refusing to help for product under warranty

Address:

400708

My new american tourister duffle bag is having manufacturing defects. When called service center, they asked me to visit nearest outlet for availing the warranty. So i visited a samsonite store in viaviana mall thane. The store people agreed that defect will be covered under warranty but refused to provide any help as they have no product of such cheap range.

This answer of their is against the norms of company.