Samsonite India — Rejection from Samsonite store

I Hemant Keni had taken samsonite bag on 11 Nov 2011 from Viviana mall store Thane Mumbai.

On 15 Oct 2020 during my travel to Panama the bag was damaged. Attached photos for your reference of damage and the warranty card.

I have visited Viviana mall store but they are refusing to do the repair and exchange also.
It is my request to kindly consider the request to exchange / repairs.
Self is working in merchant navy and I am frequent traveler and self has taken the luggage bag and the 2 hand baggage from the Samsonite store.