Samsonite India — rude staff behavior of samsonite service centre

Address:

R S Puram, Coimbatore, Tamil Nadu

Hi! I have had a putrid experience with samsonite customer service lately! I went to a samsonite service center in coimbatore to get my suitcase repaired. Instead of helping me, the staff there asked to contact the local vendor and get the repair done by the local vendor! My question is.. If samsonite can manufacture suitcases.. Is it a herculant task for them to repair their own suitcase? Which “brand” asks their customer to get the repair done from local vendor when the customer approaches them?! What kind of professional behavior is that?!! And if this is the kind of staff you have in your store, let me tell you, your brand is losing its name quite fast! I would personally never go for a samsonite purchase after this experience!! Thanks alot samsonite for this unprofessional approach to your customers.