Samsonite India — suitcase lock not opening

Address:

Indirapuram, Ghaziabad, Uttar Pradesh, 201014

I purchased samsonite suitcase about 9 years back. Main lock is not opening. Also inner rubber lining is detached. I don't have model information as warranty card & product label is kept inside suitcase. Please let me know how to get this information & how to get repair it on service center. Where are the service center near indirapuram, ghaziabad.