[Resolved]  Sands Shopping Hub — Cheating and Fruad of withdrawing money from my SBI account through Debit Card after cheating to refund my money

Address:New Delhi, Delhi

Sir/MadamFirst I have told you that my name is Rameshwar Ningombam from Kakching, Thoubal District, Manipur State, India. And my DOB is[protected]. I have purched lot of products from online marketers like BAG IT TODAY, HOMESHOP 18, TRADUS etc since last few years. The mode of payment for purchasing it was through my net banking account. Nothing was happened. I ordered and paid and then got through courier.Recently I was called by one of the sales representative from Sands Shopping Hub, Address : Regd. Office: SANDS INFOSYSTEMS Pvt. Ltd., S-524, Office No-312, 313, T/F Agarwal Complex, School Block, Shakarpur, Delhi, Near TVS MOTOR SHOWROOM -110092. As per information given to me by the sales representative through telephone, I have transacted an amount of Rs. 4999/- for a combo offer. In that offer I should get a 32 inches Samsung LED as assured gift. He again told me that our conversation was also recorded and nothing to worry. So, I transfer the the said amount through net banking and its transaction ID is[protected], bank TXN ID is IGV0685913 and Order ID is ORDS44788314 amount to Rs. 4999/- payment date June 03, 2014 at 13:25:24.622. After finishing the transaction, there were silent for 3 days. Then on the fourth day he called me back and told me that 32 inches Samsung LED is not in stock so I have to pay another amount of Rs. 6999/- for a 42 inches Sony Bravia LED as assured gift instead of 32 inches Samsung LED. I have confused and asked many questions regarding it and he explained me. So, I paid another Rs. 6999/- through net banking on June 17, 2014 at 15:24:47.178 and its details as follows; Transaction ID[protected], Bank TXN ID is IGV6782886 and Order ID is ODRS48636410. Then It was again silent for 3 days and then he gave me a consignment number i.e. Z23461703 to which the DTDC courier, Thoubal informed me yesterday that the parcel was at Thoubal. After that I have forgot the name but one of the sales representative again told me again to take another combo offer of Rs. 4999/- and in that offer I should sure to get a DELL mini laptop too with the combo items. I told the former orders that I have transacted. He told me that if I took this offer he would told me the consignment numbers of the Sony Bravia. So, I told him that I have only 4000 in balance so I will transfer it first and the remaining 999/- will transfer on Monday. He told me yes and I did it on June 28, 2014 at 10:31:51.751 an amount of Rs. 4000/- and its transaction details are as follows i.e. Transaction ID[protected], Bank TXN ID IGW1246669 and Order ID ORDS52225360. Then I paid the remaining Rs. 999/- on July 01, 2014 at 13:29:05.245 and the details as follows; Transaction ID[protected], Bank TXN ID IGW2567045 and Order ID ORDS22228185.After finishing payments of their demand they were all silent. So, yesterday July 04, 2014 I made a call on the number[protected] and a women have responded my call. She was confused regarding my enquiry and she told me to call back but nothing yet. But todays morning at 11:36 a.m. your sales representative that he promised me to offer the Sony Bravia 42 inches LED called me and told me to pay another Rs.9999/- for the insurance charges for sending the sony bravia 42 inches LED TV and the DELL laptop. He told me that if you did not pay you will loose all the money. So, I told him that I have no enough balace to pay it. So, he asked me how much I have. I told him around 5000/-. Then he told me to send it first and the balance as soon as possible. He told me that this insurance money is for sending your assured gift SONY BRAVIA LED TV 42 inches and the DELL Laptop. This amount 9999/- will again refunded into your account after a week. Then I again transferred 5000/- rupees through transaction ID[protected] and Bank TXN ID IGW5725952 dated July 08, 2014 and the remaining balance of rupees 4999 was also sent through transaction ID[protected] and Bank TXN ID IGW6566515 dated July 10, 2014. After this transaction, he called me and then told me that you have no more to pay and will send your products and assured gifts tomorrow. But I did not any product till date. So, I have complained more than 5 times regarding my products through their email [protected]@sandsshoppinghub.com. After these complains their Management team called me and told me to refund my money. As their norms he told me to tell my Debit Card details as refund process. He again told me not to worry as our conversation is recorded. So, I gave all the details as I was so egar to get my money back. He then withdrawed an amount of Rs. 1/- from my account through my debit card from POS PRCH-POS[protected] Sands Info system_PayT SBIPG- on September 26, 2014. After that he told me that refund process could not be done if there was more than 10000 rupees in my account. I told him that I have no money to deposit into my account. Then he threatened me to cancel the refund process. Then it was silent till this evening i.e. the evening of October 01, 2014.In the evening of October 01, 2014, I have trnsferred an amount of Rs. 23000/- from my brother’s account [protected] through ITA6597997 at 5.00 pm. Before this I have Rs. 1338.07/- onto my account. Then my balance comes to 24338.07 now. Suddenly I got a message to my mobile that Rs. 4999/- was withdrawed from my account by using my Debit Card on POS PRCH-POS[protected] Sands Info system_PayT SBIPG- at 5-13 pm. I was confused and thought who have done all these things. Because I have no conservation with anybody else. Then, again there was a message that another withdrawal from my account by using my Debit Card on POS PRCH-POS[protected] Sands Info system_PayT SBIPG- was also done for Rs. 2000/-., then another withdrawal of Rs. 4999/- was also done through my Debit Card on on POS PRCH-POS[protected] Sands Info system_PayT SBIPG-, then again another amount of Rs. 2001/- through my Debit Card on on POS PRCH-POS[protected] Sands Info system_PayT SBIPG-, then again Rs. 4999/- through my Debit Card on on POS PRCH-POS[protected] Sands Info system_PayT SBIPG-, again another Rs. 4999/- through my Debit Card on on POS PRCH-POS[protected] Sands Info system_PayT SBIPG-. All were done within 40 minutes. I have confused and checked my account. But only there was 341.07/- in my account balance. I think who did it. Finally I come to sense that I have given all the details of my account and Debit Card to Sands Shopping Hub. Pvt. Ltd. I was unable to change my Pin number due to my heavy work. So, they take these advantages and transacted all the money without my acceptance. They never asked me anything about all the purchases. THIS IS THE GREAT FRUAD. They are really cheaters and need to punish them for their illegal deeds. I have many experience about online shopping but I never experience such cheaters.So, you are kindly requested to give suggestions for getting my money back. Looking forward of your kind advise and cooperation in this regard. Sincerely yours Rameshwar Ningombam
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Aug 14, 2020
Complaint marked as Resolved 
Sands Shopping Hub customer support has been notified about the posted complaint.
Complaint comments 


I am deeply concerned about the series of mishaps with you.

I hope you are educated, but the actions reflects blind faith on those people whom you have never met and who do not have a credible history/ background. You should enquire about the company or searched about them in Google. I think you should give a complaint in consumer forum and police about them.

All bankers strictly instruct that you should not share your account and card details to anybody including people who claim to be bank's employees. Then how you shared the details and transfer amount without any authentic proof ???

These companies are cheaters, before getting any such tele calls, please ask him to share the details in your mail. Verify company details and feedback. Do not make any financial transactions unless you are clear about their credibility.

I hope through this you will prevent such mishaps to a large extent.

Hope your problem will be resolved soon and there would be exemplary action against such fraud companies.

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