[Resolved]  Sands Shopping Hub — Refund to be processed

Hi Team, Good Afternoon, This mail is in regards to one of my transaction that was made to your company on 15th June 2014 with transaction id[protected]. I got a tele marketing call from one of your call center executive on 15th June and i was briefed about 6 products in various price range. I was told about an AC and i was told that it would cost 4999/-. I was given 6 options however i made it very clear over the call that i don't want to place an order if it is some kind of lottery or lucky dip, i also made it very clear that i only want that product(AC). I was given confirmation of the same and only than i gave the details of my card. My account has been debited for 4999/- however post that they said now they would use the server to decide the product and i have denied for that option. I said i don't need anything else and they said they cant give that product for that cost and so the call was transferred to supervisor, post listening to the earlier calls the supervisor stated that the refund to be processed in 7 days. I have not received the refund and its been more than 90 days. I have made so many calls for the refund and i have been given very vague answers about the refund process. I was told after few days of the call that i need to place another order to get the refund and i have denied to that option. I have got a call early this morning and i was told that they need my account number, DOB and CVV number to process the refund and i have denied that because of banking law.I am pretty sure by this time that this has all been done intentionally and there is no law which states you need to place a new order or give CVV number to get the refund to customers account. I have already spoken to the bank about this and i want to let the team know that there is no order made but the transaction made and since than no refund has been done. Kindly look in to this and process the refund asap.PFA the screenshot of the transaction.Regards, Satish P
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Aug 14, 2020
Complaint marked as Resolved 
Sands Shopping Hub customer support has been notified about the posted complaint.
Complaint comments 


Go on paytm site and mail them on [protected]@paytm.com and explain Them.if know morE mail me on [protected]@yahoo.com.

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