Saraswat Bank — Fd update/ closer

My name pratik Acharya. I have account in Bapunagar Branch at ahmedabad. I have two fd one for my mother name & one for mine. March 9 my mother visited with both sign Fd at branch. She requested both fd mature on April 13 & is that possible to transfer mother name with new tenure because april no one available at home to submit original fd we out of country & back in july. Manager Mr. Sarthak Shah told possible & as per his instruction she wrote application & submitted at branch. On 13 April when Both fd auto renew i called Mr. Sarthak he told he will do it & update me. 20 days i follow up with Mr Sarthak at the end he told not possible. I told please close my fd & credit to my account in july when I will back india i will submit original fd at branch then he told send mail. After one week follow up he told next day he will do next day now today when I called he told it's not possible. If manager pass wrong information then how customer trust in bank. I have very bed expireance with this branch manager about passing wrong information. Ilwhen i will back july i will close that account even my all friend who have account in this branch i will share that expireance. I hope after seeing that message sone one take action on it