Saraswat Bank Complaints & Reviews

Saraswat bank wants me to verify my email id.
The link they have provided to do so has expired security certificate.
Do not proceed with such links.
It could be dangerous and your personal information could get intercepted.
Please see the screenshot....

The internet bank is too slow and most of the time it is not working. It has the worst website and internet facilities as you can barely do any transaction through net banking...

Subject: Complaint Regarding Dishonor of Cheque No. 125835 Dated 30/04/2025 and Unjustified Charges

Respected Sir/Madam,

I, Miss Sayali Patil, am writing to formally lodge a complaint regarding the dishonor of a cheque issued in my favor and the subsequent charges levied by your bank, which I consider arbitrary, unjustified, and unacceptable.

Details of the Transaction:

Cheque Number: 125835

Cheque Date: 30/04/2025

Amount: ₹5, 00, 000/-

Drawer: Miss Sayali Patil

Account Number: [protected]

Payee: Mrs. Archana Kiran Patil

The said cheque was presented for clearance but was dishonored by your bank. I was later informed via a phone call that the reason for dishonor was the non-submission of a Mandate Form by the drawer. It is important to note that the customer was completely unaware of this requirement and had never been informed or advised by the bank of the necessity to submit the said form.

Despite several requests made by me to a lady officer at your branch to honor the cheque—emphasizing the urgency of the transaction—my concerns were disregarded. To my shock, the call was abruptly disconnected, and no further assistance was provided.

As a responsible and regulated financial institution, Saraswat Bank is obligated to inform its customers about essential compliance requirements, particularly when they can impact high-value transactions.

In this context, I wish to highlight the following:

The dishonor occurred due to a procedural lapse by the bank, not the customer, which constitutes a serious service deficiency.

The dishonor charges levied are arbitrary and unjust, especially since they stem from the bank’s failure to inform the customer about a regulatory form requirement.

The situation has caused me significant financial hardship and emotional distress.

In light of the above, I urgently request the following actions:

Re-present and honor Cheque No. 125835 immediately upon submission of the required Mandate Form (if not already submitted).

Reverse all dishonor charges levied on the customer’s account in this matter.

Issue a written apology or clarification acknowledging the bank’s failure to inform the customer and describing corrective measures being taken.

I urge you to treat this matter with the seriousness it deserves and resolve it at the earliest. Kindly take note that if I do not receive a satisfactory resolution, I shall be compelled to escalate the matter to the Banking Ombudsman and pursue appropriate legal remedies.

Thanking you in anticipation,

Yours sincerely,
Miss Sayali Patil

Dear Saraswat Bank Team,

My name is Shubham Satish Patil, and I have been a loyal customer of Saraswat Bank, Aurangabad CIDCO branch, for the past 6-7 years. I am writing to raise a serious concern regarding my account, which has been frozen due to KYC requirements.

I had sent all the necessary KYC documents via Speed Post to the branch on 21st April 2025, and according to tracking information, the documents...

On 17th March 2025, Rs. 6500 were debited from my account through internet banking. I did not receive any OTP on my registered mobile number or e-mail ID and neither did I logged in through Internet Banking. The amount was simply debited to another account. Prior to that, I received an e-mail from Saraswat bank on 6th March 2025 stating that

"You have not logged into your Internet Banking since last 2 years. For security of your account, we have deactivated this facility." I have added the relevant screenshot.

If I have not logged in my account, there is no way that I have provided the Internet Banking credentials and neither have I received any OTP regarding the transaction.

Also, as per e-mail ID received form bank, it had already deactivated the Internet Banking facility for security concerns then I am unable to understand how was money debited from my bank account. This clearly shows negligence on bank's part. Request the forum to kindly do the needful.

I closed my saving and current account from saraswat airoli branch due to mental harassment by branch. and at that time, I handover all cards and documents to branch.
And now after two month I am getting call credit card department regrading late fee is changed on you card and daily interest also charged on this fine.

I am requesting you that please waived my fine and charges.

Name:- sakshi sagar vichare
Account No.:- [protected]
Credit card No:- 6528 73xx xxxx 9843
contact No. :- [protected]

Dear Sir
we paid by GPAY to Lifestyle omternational pvt ltd
On 31st dece.2023
Ref.no.:[protected] &[protected]
Rs.5, 411.40 x 2 time
As per Our bank Already Debited in my Saving a/c no:-0637
as per Record of Lifestyle they said we have not Received
above amount
pl.do take action on it

I want to do kyc online as i cannot visit branch...

I submitted the above bill to Cashier ( took around 1 hour as she was not available)
The cashier checked the bil with MGL INVOICE OK ( AS USUAL)
Raining Cats and dogs, myself 76 Yrs Age
So I left

Kindly See the bill is Paid My mob No [protected]

Santosh Kr Mallick
SB A/C No [protected]

The cashier Saraswat Bank Nerul br 0268 has taken the Chq 016475
dated 20/07/23 verified OK with MGL Bill

It took around ONE Hour as She was not in her seat
It was raing cats and dogs, mine is of older age.

I kept the Chq with Cashier.
Request to see the bill is paid as usual by the Bank

My name pratik Acharya. I have account in Bapunagar Branch at ahmedabad. I have two fd one for my mother name & one for mine. March 9 my mother visited with both sign Fd at branch. She requested both fd mature on April 13 & is that possible to transfer mother name with new tenure because april no one available at home to submit original fd we out of country & back in july. Manager Mr. Sarthak Shah told possible & as per his instruction she wrote application & submitted at branch. On 13 April when Both fd auto renew i called Mr. Sarthak he told he will do it & update me. 20 days i follow up with Mr Sarthak at the end he told not possible. I told please close my fd & credit to my account in july when I will back india i will submit original fd at branch then he told send mail. After one week follow up he told next day he will do next day now today when I called he told it's not possible. If manager pass wrong information then how customer trust in bank. I have very bed expireance with this branch manager about passing wrong information. Ilwhen i will back july i will close that account even my all friend who have account in this branch i will share that expireance. I hope after seeing that message sone one take action on it

There was a payment done by my friend, and the money was supposed to come in my account which is in punjab national bank, he used phonepe platform and sent it using mobile [protected]@ybi and the account got transferred in another account which was in saraswsat bank.
so it seems that someone else has an account linked to my current and authorized mobile number. Please look up into the matter asap.

There was a payment done by my friend, and the money was supposed to come in my account which is in punjab national bank, he used phonepe platform and sent it using mobile [protected]@ybi and the account got transferred in another account which was in rhis bank.
so it seems that someone else has an account linked to my current and authorized mobile number. Please look up into the matter asap.

I manoj k choudhary have taken a housing loan from your bank from Vartak nagar branch of rupees 25 lakhs for 25 years. Now i my going for a balance transfer but the staff of your Vartak nagar branch is not supporting me. From last ten days I m regularly going to branch for my lod n four closer n property documents xerox copy but I m not getting any response from their side.
So I request you to pls help me out with this issue.

Msg shows time out transaction failed but money was detected and did not receive merchant

How much time it will take to receive back in my account....

Sir/Madam

I have given cash for Account opening in the name of Trust .I agress documents formalities incomplete from my side therefore account opening form rejectedbut Saraswat bank Annapurna road branch Indore not ready to pay me cash back which I have deposited Cash Amount Rs.5000/-

Please resolved my issue I am not satisfied with service the higher authority if branch not ready to resolved my queries alomot one year passed

Thanks and Regards

Arun Dhaygude

I trustee of shri alumba mata sarwajanik sanstha have given documents for account opening in the name of trust but some documents is pending from our side.
Bank has rejected account but not return me cash which i had deposited almost one year passed but still they are not ready for return the cash of rs 5000/-

please look into the matter

mr. Arun dhaygude

Dear sr mere loan account. Se. 263280Rupay kam karne ki krupa kare..

Mai jab 2 bank me visit kia.. Reply me.refrance num. Apke email pe aayega.. 10/04/22 ko bank manager ne kaha sorry delay hogaya.. Saraswat bank hirananadani. Branch.bol rahe hai hum except kar rahe hai galti ho gaya.. Sr meri samasya ka samadhan karne ki krupa kare.. Babul prajapati

On 13th May 2022 5:19pm made IMPS of Rs.22000, money deducted immediately. Then received an SMS "fund transfer request ...is timed out.
called customer care and as per their instruction I waited 24 hrs, then mail dispute form on 14th May2022 7:05pm.
but till 16.05.22 11:03am there is no reply or any refund in my account...

Dear Team,

My name is Princy A/C no [protected].

I made two payments online for my instant cash loan installments

1) SKY LOAN - 4027/- via google pay on 25th March 2022 at 12.12 am through and the amount has been successfully been debited from my account which I have received confirmations on app and via SMS, however the receiver claims that the payment has not been received and is stuck at the gateway
I have not received a refund of the same and its more than 24 hours now, I have attached necessary documents for your kind perusal.
when approached bank they said I need to fill the charge back form for the same and there's no guarantee if it will be returned or no
Moreover i have been charged with penalty charges from the loan provider and it is totally not my fault

2)CREDIT LOAN - 2060/-
I made this payment for an other instant loan via IMPS at 15.10 pm on 25th March 2022 via Saraswat banking application, The IMPS got declined and I have received SMS for the same, however the payment has been debited from my bank account and not been credited back to me till now its more than 24 hours
I was asked to fill the charge back form however there is no guarantee on the returns.
I have attached necessary bank confirmations for your perusal.

3) Bank account statement.
I request for an account statement of this month 1st March to 26th March 2022 approx 50 times now via the app, netbanking, customer service and whatsapp facility however i have not received a statement till now even once pls take it into consideration and help me get thru this i request you humbly.