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Saraswat Bank — making rd ac joint

I am having saving ac in pimple nilakh branch ac no. Saving 3513 my wife is having rd ac in bhosari branch rd ac no 44.
Now we want to make rd ac joint. Accordingly we have given letter to the branch for for the same but the branch has replied to close the ac and make new ac.

We request to make the existing rd ac joint. Soft copy of letter is attached herewith.

Thanking you
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    Building No. 2, Topiwala Wadi, Swami Vivekanand Road, Goregaon West, Mumbai, Maharashtra, India - 400062
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