Saraswat Bank — Online payments neither reached receiver nor back to send

Dear Team,

My name is Princy A/C no [protected].

I made two payments online for my instant cash loan installments

1) SKY LOAN - 4027/- via google pay on 25th March 2022 at 12.12 am through and the amount has been successfully been debited from my account which I have received confirmations on app and via SMS, however the receiver claims that the payment has not been received and is stuck at the gateway
I have not received a refund of the same and its more than 24 hours now, I have attached necessary documents for your kind perusal.
when approached bank they said I need to fill the charge back form for the same and there's no guarantee if it will be returned or no
Moreover i have been charged with penalty charges from the loan provider and it is totally not my fault

2)CREDIT LOAN - 2060/-
I made this payment for an other instant loan via IMPS at 15.10 pm on 25th March 2022 via Saraswat banking application, The IMPS got declined and I have received SMS for the same, however the payment has been debited from my bank account and not been credited back to me till now its more than 24 hours
I was asked to fill the charge back form however there is no guarantee on the returns.
I have attached necessary bank confirmations for your perusal.

3) Bank account statement.
I request for an account statement of this month 1st March to 26th March 2022 approx 50 times now via the app, netbanking, customer service and whatsapp facility however i have not received a statement till now even once pls take it into consideration and help me get thru this i request you humbly.
+8 photos
Was this information helpful?
No (1)
Yes (0)
Saraswat Bank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Saraswat Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Saraswat Bank Phone
    +91 22 6600 5555
    +91 22 4157 2070
    Saraswat Bank Address
    Building No. 2, Topiwala Wadi, Swami Vivekanand Road, Goregaon West, Mumbai, Maharashtra, India - 400062
    View all Saraswat Bank contact information