Saraswat Bank — unethical behaviour

Address:	421201
Website:	www.saraswatbank.com

My name is Abhijeet Wakkar, A/c No [protected] and my mothers name is Kalpana Wakkar, A/c No [protected]. We both have savings account in Saraswat Bank. Today on 15/07/2018, I have reached the bank premises by 11.35. The bank was closed on 11.30 as per their official time. I have tried to enter the bank by requesting to the security person. I have explained him my problem for coming only 5 minutes late and also the emergency for the need of funds. The security person has told me to wait and asked his authorities for allowing me to enter the bank. He came back in some seconds and politely refused me to enter the bank and closed the back door. Then I have called in bank in order to speak with some higher authorities in order to request them to enter the bank. But no one has picked up the phone. So I have to leave the bank empty handed.

Respected Sir, As I stay in Diva and the bank is located in Dombivali I have to take a train to reach the bank from my home. I was aware of the bank timings so i had left fromthe home well before the time. But due to heavy rains since the morning the trains were running too late. So I have to wait for the train and as a result I have reached late for only 5 minutes to bank.

I politely admit that as per the rule I was 5 minutes late and in normal case I would have not even tried to enter the bank. But I had an emergency because I have booked a resale flat and for that I was in need of funds for the same. So I came in the bank for just premature withdrawal of myself and my mothers fixed deposits receipts. As I have to submit only the receipts and the amount would have been deposited to my respective amounts very next day. So there was nor any cash transaction was included neither any kind of funds transfer.

And I have told the security person about the same still the authorities refused him to allow me to enter the bank. And my whole day is wasted and I couldn't kept my promise to the party with whom I was purchasing the home.

I want to ask the authorities is this kind of service they provide to their valued customers that in case of emergency if their customer is in trouble and he is even clarifying his needs which would have not even cost their employees more than a minute. In such case can't they help out 1 customer by understanding his problem. Because the work was not more than for 1 minute and I have completely told about this to the security person.

I want justice and I want the answer from the bank for this kind of harassment. And then I will decide whether to continue service with them in future or to close my all accounts with them including the fixed deposits and everything.

Please treat this mail as urgent and let me know the same.

Thanks & Regards

Abhijeet Wakkar