Saravana Selvarathinam — Fraud + Rude Customer Support

Website:

e.saravanaonline.com

Hi,

I placed an order for 6 × 500G Alive Coffee Power Packet @ https://e.saravanaonline.com on 13th OCT 2022 6:45 PM

Today (14 OCT 2022 @ 12:03 PM) I got a call from your store stating that they don't have 6 qty of what I have ordered. Instead, they had only 2 Qty.

So I asked them to refund me the funds since I need exactly what I ordered for which is (6x 500G Packet) but the person who called me was a bit on rude and said no we don't do refunds.

Well, the issue is not on my side. The website states that the stock was there for the quantity that I ordered. So I placed it. If you don't have the stock that I ordered for, then refund me the amount.

Also, I can't find any refund policy that states you don't provide any refunds if you are not able to fulfill the order.

For your reference i have attached the call recording ( https://s2.do-spaces.com/2022/Oct/18/[protected].mp3 ) of the person who contacted me and also sending this email with the order details

Order reference : MIJYMRTIH
Date : 10/13/2022
Total price: ₹1, 242.00