Sargam Electronics — false cashback commitments

Address:

New Delhi, Delhi, 110085

Hi

I bought 3 lg ac from sargam in february 2018, i was told that there will be 10% cash back on hdfc bank cards.

I purchased it and when payments were made it was written that there will be 5 % cash back from bank. Then sargam employee said "5% you will be getting from sargam”.

After 3 months i got full cash back from hdfc bank and partial from sargam (Only 2 ac cash back). I contacted sargam and employee they told me to wait for a month or so.

From may-june onwards they are just saying wait for few days until 31st oct (Almost from past 6 moths they were fooling me) ie when i went to them again and told them i will be complaining to senior, one person from finance said that you will not get it as per policy of sargam.

When i contacted ravinder kumar yadav (Sales guy whose sold me ac) he said"we were not told about this and you should contact sargam for it ", there was no sign of apology from his side he was arrogant enough to say go to company (Sargam) as he knows nothing. As per him company did not tell him and contact company for any concern.

I am now expecting a refund of my amount which is 2000 inr as soon as possible.

Please look into the matter and try to resolve the issue asap..

I have already emailed to many people from sagram but no reply from their end.

Thanks
Jatin