Sarva Haryana Garimn Bank — for my phone refund

Address:

124112

Sir i purchased a new phone from amazon and i returned it to amazon and they told me to give refund of my phone and thay give me a referral code to me and told me that go to bank and the bank officer told me that call bank care it is not my work the bankers are not helping me about my refund the amazon told me to charge dispute file for the bank.. My refund amount is 16998...
My address
124112 meham
Phn no. [protected]