Sastiticket — refund for amount deduction for unconfirmed flight tickets

I had booked a round trip flight ticket from hyderabad to bombay on 4th jan. However, the amount was deducted from my bank account after which i received a mail saying that my tickets are unconfirmed and refund will be done.

The following is my booking reference id on sasti-ticket.
Prl0aj55nyj

The booking status is aborted.

No refund process has been initiated. No firm reply from the company inpsite of 2 emails.
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